Re-assessment reminder
PlannedDownload a calendar invite to re-take the assessment in 90 days and keep the improvement loop moving.
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Distilled CS Roadmap
We believe in being open about what we're building and why. This page is where we share what's coming next, so customer success practitioners using this framework can follow along, push back, and help shape what gets built.
What we're building
One of the principles we try to hold ourselves to is transparency: not just in the framework content, but in how we develop it. That means sharing direction early, being clear about what we're prioritising and why, and letting the needs of real CS teams drive what comes next.
Resume an in-progress assessment
PlannedPick up where you left off instead of starting the questionnaire over.
Gap-to-next-stage view
ExploringA visual map of the capability gaps between your current stage and the next, and the playbooks that close them.
Concept stage
Anonymous CS score submission
PlannedOptionally share your maturity score, industry, and company type to contribute to aggregate industry benchmark data.
What we've recently shipped
Items that have moved from the plan into the live framework. We keep them here so the history of the framework stays visible.
Site-wide search
ShippedFind any metric, playbook, principle, or glossary term from a single search box.
CS Metrics Map
ShippedShow metric priority across all maturity stages in one view.
View it on the site →How we decide what to build
Every addition to Distilled CS starts with the same question: does this help a CS team do their job better? Not more comprehensively, not more impressively, but more usefully. We weigh that against the stage the team is at and the constraints they're actually working under.
If you have something specific you'd like to see, or want to help build, document, or fix something on the framework, the contribute page walks through how to get started on GitHub. You can also reach out via the contact page.